Haringey Council Criticised Over Poor Housing Repair Record

12.53.44pm GMT Tue 21st Mar 2006

Haringey Council is being heavily criticised over its inability to bring down response times to requests for housing repairs. Residents are all too used to a poor quality of service, with much repair work being completed to an unacceptable level, but these long delays are the final straw, and are causing many to ask whether the Council are capable of managing the borough.

According to its own performance figures, the Council took an average of 21 days to respond to a request for repair work in 2004-2005, and set themselves a target of 10 days for 2005-2006. As the year draws to a close, it is clear that they are nowhere near meeting this target, with the year-to-date average still languishing on 17.3%.[1]

Councillor Neil Williams, Liberal Dem Leader, comments: "This is just one more reminder that Haringey Council do not deliver value for money. Given the low standard of service that Haringey provides as a base level, one would expect that they would be making real efforts to improve in this area, especially with the local elections looming large. Three weeks is simply far too long a time for the average request."

ENDS

[1] London Borough of Haringey, Minutes of the Executive 21st February 2006, Appendix i January Performance Summary, Page 4 of 14

http://www.minutes.haringey.gov.uk/Published/C00000118/M00000338/$$ADocPackPublic.pdf